Gift Card Terms

Gift Card Terms

Gift cards are only valid in Australia

Gift cards are redeemable for goods purchased at participating Pet City stores. 

Gift cards are valid for 12 months from date of issue, unless otherwise stated. 

Gift cards are non-refundable and cannot be exchanged for cash. No change will be given. Cards can be redeemed in whole or for part of a payment. Unredeemed values will remain on the card until card expiry or until redeemed, whichever occurs first. Any remaining balance will be cancelled on expiry of the validity period. Gift cards should be treated like cash.

Pet City is not responsible for lost, stolen or damaged cards.

A value of $20–$1000 can be loaded onto a Pet City gift card.

GST will not apply to the sale of a gift card, specifically the face value/loaded amount.

Once the gift card has been fully redeemed it cannot be reused.

Gift cards can be used in conjunction with another form of payment such as cash, EFTPOS, credit card to make up the full value of the purchase.

A gift card is not a cheque guarantee, credit or charge card. 

Pet City reserves the right to amend the terms and conditions of gift cards at any time and to take appropriate actions, including the cancellation of the card if, at its discretion, it deems such action necessary.

Neither Pet City, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. Pet City does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.